Automated flows that connect people, systems, and decisions

Flow automation orchestrates entire processes by connecting systems using APIs and business rules. RPA simulates human actions on graphical interfaces when no API is available. They are complementary: the flow orchestrates and the robot executes specific steps where there is no native integration.

It depends on the case: n8n for flexible and self-hosted integrations, Power Automate when the ecosystem is Microsoft, Make for medium flows with native connectors, or custom development when volume or complexity requires it. We choose by technical criteria, not by preference.

From 2-3 weeks for simple flows (approval + notification) to 2-3 months for complex multi-system processes. Initial mapping and rule definition is usually the longest phase; Technical implementation is fast if the requirements are clear.

They can make rule-based mechanical decisions (if it matters > X, scale; if type = Y, path Z). Decisions that require human judgment are routed to the right person with prepared context. We do not substitute expert criteria; We free you from mechanical work.

Each flow has explicit error handling: configurable retries, alternate paths, notification to the person in charge, and diagnostic log. He never fails in silence. If the error persists, it is escalated with all context information for quick resolution.

If the system exposes APIs, accessible databases, or communication protocols, yes. For systems without native integration, we evaluate options: custom connector, adapter layer, RPA for the specific step or scheduled export/import. Always with risk analysis and maintainability.

We deliver the flows documented and with maintenance guidance. The internal team can adjust rules, add steps or resolve incidents autonomously. If you prefer ongoing support, we offer maintenance with defined SLAs. The objective is to transfer capacity, not create dependency.

Average cycle time, success/failure rate, volume of executions, waiting times in human steps, execution costs and deviations from the SLA. Metrics are defined when designing the flow and are visualized in automatic dashboards.

When the process is constantly changing and not stabilized, when the volume is very low and the cost of automation exceeds the savings, or when each case is so unique that there is no repeatable pattern. We assess feasibility before proposing automation.

Yes. Cross-functional flows (sales-operations-finance, HR-IT-legal) are among the most valuable because they eliminate waiting between teams. They require more coordination in the design but generate a greater impact on total cycle times.